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Durhamlane

info@durhamlane.com

 Durhamlane

+44 (0)191 481 3800

 Durhamlane

Deltic House, Kingfisher Way,
Silverlink Business Park,
Newcastle, NE28 9NX

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Customer Success

Customer Success Services

Maximise retention and growth revenue

GET IN TOUCH
It’s never been more important to retain and expand your customer base.

Every business wants to retain more customers, reduce customer churn, maximise revenue and increase profitability. But many companies focus their resources on new business activity; leaving their customers feeling unloved – and missing out on accessible revenue streams.

Because while you have a 5-20% probability of selling to a net-new prospect, the probability of selling to an existing customer base is 60-70%. Proactive customer success is key to unlocking untapped revenue and growth opportunity – and making your existing customers your best customers.

Are you maximising your revenue streams?

How we work

 Clients expect a seamless experience at every interaction. That’s why our proactive customer success and inside sales motions are designed to engage and grow your customer base. Taking a consultative, account-based sales approach that generates renewal, upsell and cross-sell opportunities with your best-fit customers.

Customer Success

Make the first move with proactive customer success.

We engage customers to identify where they need support, uncover opportunity for growth, and drive valuable insight back to you.

Helping your customers get the best out of your business, so you have the best opportunity to retain, renew, cross-sell and upsell.

Engage and Expand

Often getting one foot in the door isn’t enough.

We help map, target and engage multi-site accounts to supercharge customer expansion strategies. Using consultative sales expertise to gather and validate information, and engage group-level decision making units.

If your business has already won one or more sites from a national or global customer, we can help drive contract centralisation to reunite all sites within a single agreement and extend it to more sites for a bigger win.

Win-Back

Customers you’ve lost are not gone forever.

Using our unique question-based sales methodology, we reignite relationships with former customers to uncover new business opportunities and get them back on your books.

Deepen customer relationships

Learn how we helped Centrica Business Solutions deepen existing customer relationships through a direct sales approach.

Read Case Study

Scale revenue growth

Create more time to focus on what’s next, while your
customer revenue scales.

Outsourcing your customer retention and growth capability means you
will regain the time, resource, and expertise it takes to perform customer success, retention and growth activities that would otherwise leave your
in-house sales teams stretched thin.

Let’s Talk

Get in touch to see how we can help you overcome your customer success, retention and growth challenges.

Get in Touch

Want to learn more?

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