Quality Policy

Effective date: 08-July-2025

Last Updated: 08-July-2025

The objective of durhamlane Limited is to provide outsourced sales, sales training and recruitment services to help customers increase their revenue and profits.   

To achieve this objective, the organisation will maintain an effective and efficient Quality Management System based upon the requirements of ISO 9001:2015. 

In particular, the organisation will: 

• Establish measurable quality and business objectives that are consisted with the context and strategic direction of the organisation and address risks and opportunities associated with them; 

• Ensure quality objectives help the organisation achieve customer requirements by: 
  • Increasing customer satisfaction
  • Achieving customer-set targets
  • Supporting employee performance improvement
  • Retaining employees

• Monitor and measure the effectiveness of its business processes and objectives through management reviews and the internal audit process; 

• Proactively seek feedback from customers on how well its services meet their requirements and set objectives for continual improvement; 

• Analyse the causes of any complaint or problem, and take appropriate action to prevent recurrence; 

• Recruit employees who are customer-focused and support them with appropriate training and systems to ensure their competence always meets the organisation’s requirements; 

• Provide a work environment that promotes the wellbeing of its employees and encourages positive teamwork; 

• Encourage all employees to identify problems and make suggestions to improve all aspects of the organisation’s services and business processes; 

• Ensure that all employees are aware of the Quality Policy and are committed to the effective implementation of the Quality Management System; 

• Ensure that the organisation complies with all necessary regulatory and legal requirements. 

The continual improvement of the organisation’s Quality Management System is fundamental to the success of its business and must be supported by all employees as an integral part of their daily work.