Customer Success: Why Onboarding Matters

Co-founder of durhamlane, Richard is a thoughtleader, entrepreneur, and coach who loves helping people and organisations achieve high growth by developing sales skills, mindsets, and processes. With over 20 years of commercial sales experience leading both UK and global organisations, Richard develops talented sales and SDR teams to reach their potential, whilst also helping businesses accelerate their growth through our proven methodology ‘Selling at a Higher Level’. He’s a board member for the Entrepreneur’s Forum and an investor in sales technology startups.